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• Power on;Network configuration successful
• Cleaning(start/continue/continue cleaning at a breakpoint/schedule cleaning)
• Firmware upgrade
• Start remote control

• Pause cleaning
• Firmware upgrade completed
• Exit remote control
• Recharging

It's an abnormal reminder (dust box is taken out during cleaning, dust box is full,
machine is stuck, main wheel is stuck, main brush is stuck, sensor is abnormal,
positioning fails, firmware upgrade fails, network configuration fails, etc.)

Please reset the WiFi.

Please check If the battery is low, if yes, please place the machine on the base station to charge; Please use it within the ambient temperature range of 0°C-40°C.

Please check if there is enough water in the water tank. If there is insufficient water, you need to add water manually.

The robot vacuum has not been used for a long time and the battery is over-discharged; please stop using and contact our customer support team; If you do not use the machine for a long time, please turn off the machine and disconnect the base station power supply after fully charging; and make sure to charge the machine every 3 months to avoid over-discharge of the battery.

Please make sure the WiFi password you enter is correct;

The machine does not support 5GHz network and router, please switch to 2.4GHz network.

The network signal is poor or unstable at the location where the machine is located.

Make sure the device is in the configuration waiting state, press and hold the recharge button, and release it after hearing the prompt tone.

Make sure the base station power cable is connected;

Make sure there is enough space around the base station (5 feet in front, 1.6 feet on the left and right) and no obstacles.

Wipe the base station signal area regularly to prevent dust and other obstacles from blocking the charging process; If your base station moves after mapping, you need to fix the base station position, put the machine into the base station to charge and re-map.

Check whether there are any foreign objects entangled in the main brush and side brush; Check whether the dust box has sucked in hard objects;The suction power of the host can be adjusted in the APP. If the cleaning noise of the machine is too loud, the suction power can be lowered appropriately.

The robot vacuum might be affected by things such as wires and slippers placed on the ground trigger the robot's obstacle
avoidance. Please remove them before cleaning.

There are stains on the surface of the laser sensor. Use a dry soft cloth to wipe the
surface of the sensor and keep it clean.

If the map overlap has occurred, please reset and rebuild the map in the“Room Manage” section of the App before cleaning.

When the cleaning environment is complex or there are too many obstacles, it is
recommended to set up restricted areas or add virtual walls in areas where the robot
often gets stuck or trapped.

Shipping is available in the continental US.We currently do not ship to military post boxes or the following regions:Alaska, Hawaii,Puerto Rico, U.S. Virgin Islands, American Samoa, Guam,andthe Northern Mariana Islands.

Please visit /apps/parcelpanel

Standard shipping normally takes 3-5 days by Fedex or USP. Normally we ship out the orders within 48 hours.

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

For orders in warranty, please contact support@extravistech.com to get a return label.

Refunds are processed within 7 days from when we receive the return item(s).